ATOS
Remote access management, auditing and reporting, incorporates embedded security.
Atos Feature List
Security
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| Integrated Transparent security |
| Security is built into very fabric of ATOS, by automatically authenticating and encrypting sessions. Administrators pre-setup user accounts and grant permissions, restricting remote sessions to console users only. No action is required from host users to allow console users to initiate authenticated secure sessions. |
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| Restricted Access |
| Only approved users can initiate sessions with ATOS hosts. External entities trying to initiate a session with ATOS hosts, or hijack connections, or sniff passwords will not succeed. |
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| Authenticated encrypted sessions |
| Secure sessions are initiated by the IT support user using the ATOS Console. The session is then authenticated by the ATOS Server. If authentication succeeds, the session is created and encrypted. |
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| Unique Secure session protocols |
| Xnet has developed a family of proprietary data transmission protocols to ensure sessions are reliable, secure and are compatible with industry standard communication protocols. |
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| Recorded/stored sessions |
| All sessions are recorded for all session modes, and each session is stored individually in a specified file system location. |
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| Session auditing |
| Stored sessions can be reviewed or replayed to show exactly what action was carried out by the IT support user, while connected to the host machine. |
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| Data traceability |
| Reviewing recorded sessions can be used to trace where data may have been compromised. Because all sessions are recorded, it is a deterrent to users from accessing or transferring unauthorized or confidential data. |
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Investment Returns
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| Cost effective deployment |
| ATOS deployment does not require additional expenditure for hardware. One of its strengths is interoperability with multiple platforms, and hosts. ATOS is adaptable to numerous network models. |
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| Reduce operating costs |
| Eliminate the need for costly desk visits to perform system configurations, bug fixing, or software installs. Maintenance, support activities, or file transfers can be performed remotely through the Console. |
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| Improved efficiency |
| Use scripts to automate repetitive tasks, or schedule tasks daily, weekly or whenever is needed, for example outside normal working hours. The common address book eliminates the need for separate address books for each host type, platform, or session mode. |
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| Reduce helpdesk resolution time |
| Automating tasks and performing tasks remotely will help IT support users to resolve cases more quickly, which in turn will allow them to action more cases. This will help improve the quality of service IT support can provide the business, and increase the productivity of business users. |
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| Centralize IT support cells |
| IT support users can access all hosts remotely which means a small number of support users can be located in a single office to support a number of remote sites. This eliminates the need to have support users at every site. Support users within centralized support cells can more readily share knowledge, co-operate to solve problems, help each other react to emergencies, and unexpected problems. |
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| Consolidate licenses |
| ATOS eliminates the need to have separate products to support a multitude of hosts, and platforms. This reduces the costly expenditure of product licenses, and technical support for each product. |
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| Reduce training overheads |
| IT support users only require basic familiarity with ATOS to be proficient, due to its user-friendly functionality. The recorded sessions can be used for training to demonstrate how to perform procedures, or as work instructions to show resolutions to problems. |
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Adaptability
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| Interoperability |
| ATOS is compatible with a multitude of host devices and platforms. While ATOS has proprietary secure communication protocols, it is compatible with all current communication protocols. Sessions can be stored in almost any database of the customer’s choosing. Because the sessions are stored in database, almost any reporting tool can be used, by creating a connection to the database. ATOS is also compatible with many other third party software applications, which can be easily integrated. |
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| Open architecture |
| ATOS is built to comply with industry standards in terms of communication protocols, scripting, database connectivity, and in many more ways. This allows ATOS to communicate with the multiple host devices and operating platforms. It is also means that software such as plug-ins can be easily added to the main application.
The open architecture also provides scalability. ATOS can be scaled for deployment for small businesses and extended for networks with many thousand hosts.
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| Flexible configuration |
| ATOS can be configured in an unlimited number of ways to compliment all network models.
For example, there can be multiple servers storing sessions, perhaps a server in each city. The same applies to the Administrator module and Console module. Multiple administrator modules can be used for each server, or Consoles can interact with the server of choice to authenticate sessions or store them.
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| Network independent |
| ATOS does not require complex network reconfigurations to become operable on a network. It is designed to be compatible with all network models, and to be easily integrated within existing networks. |
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| Easy deployment |
| There is no laborious installing and deployment process with ATOS. The product can be deployed with the minimum cost and effort due to its simple open architecture, and interoperability. |
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Integrated Services
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| Single GUI console |
| This is the interface for IT support users to make secure connections or sessions with remote hosts. The console supports a number of different methods of creating sessions to different host types and platforms. The session modes include file transfers, remote command execution, remote login shell, remote control, and terminal emulation. |
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| Simplified administration |
| ATOS has an easy to use Administration module, designed to make the application setup and maintenance as simple as possible. These include the User account management, backup management for archiving sessions. It also includes system and database logging. This is neatly packaged to provide Administrative users with a quick and comprehensive overview of the system. |
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| Heterogeneous Environments |
| The inherent strength of the application is that it provides a secure platform from which IT support users can remotely connect and maintain a myriad of remote hosts, and platforms. In a typical IT network there will be windows based workstations, firewalls, routers, Unix database servers, Linux web-servers, or embedded systems like cash registers. ATOS provides a single console to support this mixture of technologies. |
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| Modular architecture |
ATOS is comprised of four modules, each performing and responsible for different areas of the applications functionality. All modules interact with each other to provide the secure environment.
- Server – session authentication, encryption, session logging and more
- Administrator – account, backup management
- Console – initiating secure sessions to multiple hosts and platforms.
- Hosts – a remote device for which the session is made. For example, a user workstation.
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User Friendly
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| In-built scripting |
| ATOS provides in-built scripting functionality which the IT support user can use for example to create scripts for customizing backup solutions, for maintenance scripts on host devices, and any number of possible solutions. |
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| Automated scheduled tasks |
| Scripts can be easily created and utilized to automate tasks that need to be performed on a regular basis, or outside office hours. |
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| Common address book |
| The common address book can store the connection details for all host types and platforms. Addresses can be imported from text files, databases, and more. The stored addresses provide the IT support user with a quick method to connect to remote hosts. |
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| Concurrent sessions |
| ATOS caters for IT support users who would like to multi-task, by providing the ability to open multiple sessions concurrently without loss of performance or security. Each session is authenticated and encrypted separately. |
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| Customized reports |
| Users can filter stored sessions based on a number of search criteria to create reports. Scripts can also be used to create reports, or a third party reporting tool can be used to export the database records using standard interfaces. |
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| Training assistant |
| ATOS can be utilized as a very useful training tool, as sessions can be replayed to demonstrate how a problem was solved, or sessions can be specifically recorded to show how a procedure was performed. Sessions can be used to store actions so that the activity can be ‘rolled-back’ more easily, or sessions can be used as a ‘Knowledge Base’. Users can refer to previous solutions to solve current issues. |
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| Data traceability |
| Reviewing recorded sessions can be used to trace where data may have been compromised. Because all sessions are recorded, it is a deterrent to users from accessing or transferring unauthorized or confidential data. |
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